Virgin Atlantic Cancellation Policy: Fees & Refundable Ticket

Call Now! Call Now+1-888-906-0667
  • Call-Exclusive Flight Deals
  • Talk To Our Travel Experts
  • Flight Bookings Simplified

Last updated on

In this fast world, we plan our trips so quickly and in the same manner change it too. Thus, many airlines offer quick booking methods and quicker cancellation processes. Virgin Atlantic is one of those airlines. The Virgin Atlantic Cancellation Policy is comprehensive and considers passenger’s concerns. The policy applies to both refundable and non-refundable tickets. Let’s have a better look.

  • Virgin Atlantic allows its passengers to cancel their flights depending on the fare type and route.
  • If a traveler cancels their flight within 24 hours of the booking and the departure is 7 or more days ahead, they will not be charged any fee.
  • Many tickets are non-refundable like Economy Light whereas many tickets are refundable based on the fare rules.
  • Passengers can cancel their tickets via phone, online, or through travel agents. They can request a refund through the online form, by phone, or by email to [email protected].
  • Tickets that are purchased at a discount offer are partly or fully non-refundable.
  • If the traveler has purchased his/her ticket from an agent, the agent has to cancel the ticket directly. Passengers need to request their travel agent for the cancellation.
  • Passengers can consider the purchase of travel insurance to avoid money-losing

Virgin Atlantic 24-hour Flight Cancellation Policy

Guide to Virgin Atlantic Cancellation Policy
  • According to the Virgin Atlantic 24-hour Cancellation Policy, flyers can cancel their flight within 24 hours from the booking date and receive a full refund.
  • The policy applies to both fully refundable and non-refundable fares.
  • However, this applies only when your ticket is booked at least 7 or more days before the departure date. Besides this, it is also recommended always to check your flight tickets and verify the specific terms and conditions.

Virgin Atlantic Cancellation Policy According to Tickets

Every ticket has its own rules and policies according to Virgin Atlantic Airlines. Before applying for the cancellation, you need to check your ticket’s guidelines.

Economy Classic Ticket:

  • This ticket is flexible in its cancellation policy.
  • Travelers can request their ticket cancellation 3 hours before the departure. They will receive their refund after the deduction of the cancellation fee.
  • But no cancellation will be allowed if the flight is scheduled for departure.

Economy Delight Ticket:

  • Economy Delight also offers more flexibility in its cancellation policy as it is a refundable fare ticket.
  • According to the Virgin Atlantic Cancellation Policy, passengers have to pay a flat cancellation fee for an Economy Delight ticket.
  • Also, it may happen that the no-show penalty would be imposed and the refund may apply in the form of travel credit.

Premium Ticket:

  • Premium ticket is more flexible compared to the economy fare.
  • It offers free cancellation.

Economy Light Ticket:

All flight tickets have some flexibility and offer different ways to cancel the flight and receive a refund whereas Economy Light fare is highly restricted and non-refundable ticket.

  • Therefore, under the Virgin Atlantic Cancellation Policy, you may not be eligible for any refund.
  • However, you can request the cancellation within 24 hours of the booking.
  • Moreover, government and airport taxes are refundable.

Business Fare:

  • This fare is fully flexible and all taxes will be refunded.
  • The best part about this fare is that passengers can cancel the flight anytime before or after the scheduled departure.
  • Passengers would not be imposed any cancellation fee.

Virgin Atlantic No-Show Policy

Sometimes passenger leaves their flight for multiple reasons or fails to show up for their flights without canceling or changing their tickets. In that case, Virgin Atlantic Airlines considers the passenger as a no-show. These guidelines will apply in that situation:

  • If the passenger has a non-refundable ticket, he/she will not be eligible for any refund or credit.
  • In addition, if the passenger has a fully flexible ticket, only the no-show penalty may be imposed, and the remaining amount would be paid back.
  • Besides this, if the passengers have partially flexible tickets, they will only be paid back the government and airport taxes.

More on Virgin Atlantic: Virgin Atlantic Change Flight

Virgin Atlantic Cancellation Policy for Refundable Tickets

There are multiple conditions on which the Virgin Atlantic Cancellation Policy works. It works according to the ticket type and the reason for the cancellation.

  • If the passenger has purchased the refundable ticket on a discount, are eligible for the partial refund.
  • If the passengers want to cancel their unused ticket, Virgin Airlines will provide them a full refund including airline-imposed charges, taxes, fees, surcharges, and other charges paid by you.
  • If the passenger wants to cancel their partly used ticket which has no restrictions on them, then they will receive a refund according to the calculated share. But passengers will have to pay administrative fees.

Policy for Non-Refundable Tickets

The Virgin Atlantic Cancellation Policy does not allow their passengers any refund over the non-refundable ticket. But in some circumstances, travelers get the benefit of some refunds like taxes, government schemes costs, etc.

  • In case you cancel a fully or partly unused ticket, the airline will refund only the taxes, government /airport fees, and the government scheme costs.
  • You can try to qualify under the EU’s Regulation 261/2004 for a refund. In that case, you will be eligible for a refund of the unused portion of the ticket.
  • If a passenger dies before completing the trip, the airline will refund all the unused portion of the ticket along with the administrative fee.
  • In case of a schedule change, flight disruption, boarding denial, or if the flight is delayed by at least 3 hours, Virgin Atlantic provides a refund to the passengers after the deduction of the administration amount.

Virgin Atlantic Award Ticket Cancellation Policy

Virgin Atlantic Flying Club members are eligible to cancel their award tickets. The points will be redeposited to the account after cancellation.

  • According to the Virgin Atlantic Reward Flight Cancellation Policy, in case any passenger cancels their reward ticket outside the 24 hours of departure, the airline will re-credit their account with 100 percent of points.
  • However, travelers will have to pay a certain cancellation fee. For flights originating from the US, travelers will have to pay $50.
  • On the other hand, if a passenger’s award flight originates from the UK, they have to pay a £30 cancellation fee and equivalent charges for other regions according to the Virgin Atlantic Cancellation Policy.

Cancellation Due to Death or Illness

Virgin Atlantic permits you to cancel and apply for a full refund due to the death or illness of a close relative or a travel companion.

Just follow the instructions and you will not have to pay for any single amount.

  • According to the Virgin Atlantic Cancellation Policy, you will need to submit some relevant documents for instance:  medical-related bills, doctor notes, and all the receipts for applying for the refund.
  • You can directly contact Virgin Atlantic Airlines for any query related to the necessary documents for claiming the refund.
  • Moreover, you need to provide the reports that should have mentioned the reason why you could not be able to travel.
  • Airlines may also contact your doctor for validation, so be in touch with your doctor.

How to Cancel your Virgin Atlantic Flight?

Virgin Atlantic Airlines provides their passengers 3 simple ways to cancel their flights:

  • Online
  • Through phone
  • Via travel agent

Through Online Method

Here is step by step guide to cancel your Virgin Atlantic ticket.

  • First, visit the official website
  • Select “My Booking”
  • Fill up your booking reference/ e-ticket number and name (first and last)
  • Then click the search button
  • Select your flight booking you need to cancel
  • Now click on the cancel flight option.

Via Phone

You may also call directly to Virgin Atlantic customer services if you are not comfortable with the online method. Direct communication can resolve all your doubts. Keep these instructions in mind:

  • You can directly call customer services
  • Visit the official website and click on the help and support button at the bottom of the page.
  • If you fill out the form, Virgin Atlantic will call you back within an hour.
  • Tell them the reason for your cancellation and ask them any refund-related queries.
  • Keep your all documents beside you, for instance, your booking reference number/e-ticket number, flight number, and travel date. As Airline representatives can ask for it.

Through Agent

If the passenger has booked his/her ticket through any agent, they need to cancel their ticket only via that agent. They have to request their agent to apply for the cancellation of the ticket. The agent will check it out if any refund applies to your ticket or not. You will receive all the confirmation only from your agent.

Cancellation fees for Virgin Atlantic flights

Virgin Atlantic imposes very reasonable cancellation charges as compared to the other US-based commercial carriers. The fees for the cancellation are as follows:

RegionCancellation Fees
Flight originated from the USUSD 50 
Flight originated from the UKUSD 36
Any other regionUSD 50
Chart for the Cancellation fees for Virgin Atlantic

Note: Virgin Atlantic Airlines makes changes in the Cancellation fee with time. For the accurate amount contact directly to customer care or its representative.

What if Virgin Atlantic Cancels the Flight?

Many times airlines cancel their flights due to reasons like bad weather or route issues. In that case, Virgin Atlantic provides two options to the passengers.

Rebooking: When Virgin Atlantic cancels a flight, it offers the opportunity to its passengers to book a flight with the same benefits at no extra cost. Travelers can also rebook to an alternate destination by paying the fare difference.

Refund: Travels can apply for a refund. In case of involuntary cancellation, passengers can claim a full refund.

Virgin Atlantic Refund Policy

Here are some key points associated with the Virgin Atlantic Refund Policy:

  • If the passenger has canceled their flight within 24 hours of the booking and 7 days before the departure, they will receive all the refunded amount.
  • Also, refund varies on the condition that the ticket is refundable or non-refundable and the terms and conditions associated with the fare.
  • The person who has booked the flight, only he/she will be eligible to apply for the refund.
  • On the non-refundable ticket, passengers will receive only taxes and fees as a refund.
  • On the condition of medical reasons like illness, passenger need to submit their doctor’s report for refund.
  • Flights canceled by the airlines will compensate their passenger in the form of payments or rebooking.
  • Passenger will receive the refund in the same currency they have booked their ticket.

How to Fill out the Virgin Atlantic Refund Form?

  • Go to the official website of Virgin Atlantic.
  • Click on the help center.
  • Now, check out the contact forms.
  • Then you will reach the Refund Form.
  • Now, scroll down
  • There you will have to fill out about yourself like title, first name, last name, country dialing code, phone, email, and now fill out your address. After that, you must fill in the details of the flight you want to cancel.
  • Attach your supporting documents
  • If you want to add any more requests then fill out that also.
  • Then click on the confirm button after reading the terms and conditions.
  • Press the submit button to send the refund request form.

In What Conditions Travelers are Not Eligible for Any Refund?

Travelers can not claim any amount back even on their refundable ticket in some certain conditions like:

  • If the ticket has expired because you were not able to travel due to your illness or your co-passenger’s illness. However, Virgin Atlantic can extend the validity of your ticket till you are fit to travel again. You just need to confer your medical certificate.
  • If the airline finds your behavior unacceptable and finds any documentation issues, non-payment as well as the safety issues, Virgin can refuse to transport you on its flight and will not refund your fare.
  • If the passenger is a no-show on non-refundable fares, they will not be eligible for any refund or credit.

Frequently Asked Questions

Can I cancel my Virgin Atlantic flight?

Yes, you can cancel your Virgin Atlantic Flight. The 24 hours after the booking is the grace period for the cancellation during which you can receive the full refund and you will not have to pay any cancellation fee.

How do I know if my Virgin Atlantic ticket is refundable?

You need to check out what type of fare you have booked and also presently in what condition you are canceling your ticket. For instance:

  • Any un-used ticket
  • partially used ticket

How much is the cancellation fee for a Virgin Atlantic flight?

It depends upon the fare type you have booked and the time you have taken to cancel the flight. Virgin Atlantic Airlines permits their passenger to cancel their flight and get the whole refund during a risk-free period of 24 hours from the booking. For flights originating from the US travelers have to $50 cancellation fee and £30 for flights originating from the UK.

Can I receive my refund in the other currency from the booking currency?

Passengers can receive their refund only in the currency they have booked their flight regardless of the specific condition. According to the Virgin Atlantic Refund Policy, the airline will provide the refund in the original form of payment.

How much is the cancellation fee for the Virgin Atlantic Award flight ticket?

The cancellation fee is similar to that of standard tickets. According to the Virgin Atlantic Award Flight Cancellation Policy, flights originating from the US charge 50$ for the cancellation or the local currency equivalent of 50$ for the cancellation from any other region.

Does Virgin Travel insurance cover cancellation?

Virgin Atlantic covers top-level insurance for their passengers over cancellations, luggage, accidents, and liabilities. Passengers should check out the insurance policy.

How long does a Virgin Atlantic refund take?

Virgin Atlantic takes up to 14 working days to refund your amount in your bank account unless there is no holiday depending upon the payment method.

Call Now +1-855-565-0030