JetBlue Cancellation Policy: Fees, Refund, and Award Tickets

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Last updated on October 25th, 2023 at 12:32 pm

Travelers can cancel their flight booking when their plans change for any reason. A certain cancellation fee is applicable for specific fare types. However, with the JetBlue cancellation policy, passengers get the benefit of getting a validation of a ticket for 12 months from the original ticket date. 

  • Passengers might cancel because of any mishappening
  • The sudden death of a family member.
  • Bad weather.
  • Due to legal orders.
  • Passport theft.
  • JetBlue Airlines charges a fee for voluntarily canceling the ticket.
  • Travelers can request to cancel a ticket before the departure date. 
  • Flyers can cancel their flights through the official website or by calling the JetBlue helpline number.
  • When a passenger or their immediate family member dies, JetBlue will provide the refund without charging any fee after the flyer submits the death certificate. 
  • When passengers book their tickets from a third party, they must contact the travel agency to cancel their tickets. 
  • JetBlue will charge a fee for the cancellation of non-refundable tickets, along with a fare difference. 
  • According to the JetBlue Cancellation Policy,  passengers can also cancel their flight booking on the same day of departure. 
  • JetBlue will provide refunds in the form of travel credit vouchers. 
  • In case, JetBlue cancels the flight, then passengers will receive compensation. 

JetBlue Airlines allows travelers to cancel their booking under the My Trips section from the official website or by calling the airline team. Information required is:

Details-Required-Cancel-JetBlue-booking
  • Booking number.
  • Flight number.
  • Date of travel.
  • Travelers’s details, like name, date of birth, and contact information.

Passengers will be charged a non-refundable fee of $25 for canceling their booking through the phone or live chat option, along with the cancellation fee. One can save this additional fee by making cancelations on their own through the official website. 

Video Guide for JetBlue Cancellation Policy

JetBlue Cancellation Policy for Different Fares

There are many types of fares on JetBlue Airlines that passengers can book according to their requirements and budget. However, the type of fare also determines the cancellation fee that will be charged. Here is a brief overview of the JetBlue Cancellation Policy for different fares.

Blue Basic Fare 

  • With this fare, passengers will be charged a JetBlue cancellation fee.
  • The airline charges a fee of $100 for routes, like North America, Central America, and the Caribbean.
  • For all other routes, JetBlue charges $200 per passenger. 
  • The blue basic fare ticket holder will have to pay $75 to make a cancellation on the same day of departure, without paying any fare difference. 
  • To cancel on the same day of departure no fee is applicable for Mosaic members.

Blue, Blue Extra, Blue Plus, and Mint Fares 

  • Under this fare, passengers are not liable to pay any cancellation fee.
  • The ticket holder will have to pay $75 to make a cancellation on the same day of departure, without paying any fare difference. 
  • To cancel on the same day of departure no fee is applicable for Mosaic members. 

TrueBlue Redemption and JetBlue Vacation Bookings 

  • Passengers with the blue basic fare cannot book with TrueBlue points. 
  • The members get unique cancelation guidelines while booking with cash or points. 
  • For JetBlue vacations, travelers can call the helpline number for booking at 1844-528-2229. 

Refundable Fares 

  • Travelers with refundable fares can cancel their flight before departure without paying any charges. 
  • The refund balance will be transferred to the original payment method. 

Non-refundable Fares

  • Passengers can cancel their flight bookings before departure, yet they have to pay a cancellation fee and also must pay the fare difference.
  • The remaining balance will be transferred to the travel credit voucher which will be valid for one year from the date of issue. 

24-hour JetBlue Cancellation Policy

  • The 24-hour cancellation policy of JetBlue allows flyers to cancel their tickets within 24 hours of booking without any charge. 
  • The passengers get a complete refund even if they have purchased a non-refundable ticket. 
  • However, passengers should remember that the rule is only applicable up until 7 days before the flight departure. 
  • Moreover, the passenger must have purchased it directly from the airline.

Same-day JetBlue Cancellation Policy 

  • Same-day cancellations are applicable for all fares. 
  • Passengers can switch time with an earlier or later flight on the same day of departure. 
  • Mosaic members can cancel their flight for free on the same day of scheduled departure.
  • However, members must inform the airline of the flight beginning 24 hours before the departure. 

Jetblue Cancellation Policy With Points

Passengers booking an award flight can also cancel their flight. The cancellation fee will be charged according to the fare purchased. If a passenger cancels their flight, the airline will deduct the TrueBlue Points equivalent to the cancellation fees and deposit the remaining balance in the TrueBlue account. However, if travelers fail to cancel their flight before takeoff, they will lose all the TrueBlue points.

How to Cancel the Flight on JetBlue?

Passengers can cancel their flights in several ways, including the official website, chat, or by calling the airline. The airline does not allow passengers to cancel tickets when the booking is from a third party. 

Flight Cancellation Through the Manage My Booking

  • Flyers can visit the official website.
  • Then continue with the manage my booking option.
  • Passengers must mention the confirmation number and passenger details.
  • After confirming the trip details, choose the flight cancellation option.
  • Select the passenger(s) in the section. 
  • Select the continue key to cancel the booking.
  • JetBlue Airlines will show the cancellation fee on the screen. The charges will be according to the fare type under the Cancellation Policy.
  • After the fee payment, the airline will cancel the ticket. 
  • Once the transaction is completed, passengers will receive a confirmation mail. 

Cancel the Booking with Live Chat Assistance 

  • Travelers can visit the official website.
  • From the main menu, visit the Contact Us page.
  • Click on the live chat assistance, from where passengers can request cancellation. 
  • Now, the executive will get connected and travelers can mention the details for canceling the ticket. 
  • Mention the number of passengers in the section. 
  • Now, ask the agent to cancel the booking.
  • The JetBlue team will mention the cancellation fee. The charges will be according to the fare type under the Cancellation Policy.
  • After the fee payment, the executive will cancel the ticket. 

Cancel the Flight Via Phone Call

  • Call the official helpline number of the JetBlue.
  • Follow the IVR instructions and press the preferred key.
  • After connecting with an executive, request them to cancel the booking.
  • The agent will ask about the passenger’s details and booking number.
  • Now, the executive will cancel the flight tickets, that the passenger has asked for.
  • Also, the passenger has to pay the cancellation fee as per the cancellation policy if necessary.
  • Once the transaction is completed, passengers will receive a confirmation mail. 

JetBlue Airlines Cancellation Fee – How Much Is It?

JetBlue will not charge a fee when passengers cancel their tickets within 24 hours of booking, according to the cancellation policy. Hence, when flyers cancel after 24 hours of booking a certain fee is charged, depending on the fare type. 

Fare TypeCancellation Fee 
Blue Basic $100 for North America, Central America, and the Caribbean.$200 for all other routes. 
Blue No fees
Blue Plus No fees 
Blue ExtraNo fees
Blue RefundableNo fees
Blue Plus RefundableNo fees
Mint No fees
Airlines Cancellation Fare Type and Cancellation Fee
  • Travelers have to pay $75 for canceling their flight on the same day of the departure. 
  • Also, if travelers choose any offline mode for canceling their ticket, they have to pay a $25 service fee irrespective of the fare.

Travel Protection- JetBlue Cancellation Insurance

In association with Allianz, JetBlue offers a Travel Protection insurance program.

  • Passengers can purchase insurance while booking flight tickets.
  • It will help in avoiding cancellation fees in case of any cancellations.
  • Passengers will get reimbursement for non-refundable purchases also. 
  • This policy also provides a medical facility wherever the passenger is traveling.
  • Travelers can directly call the Allianz protection team for any assistance and they will immediately provide help. 

Allianz will provide reimbursement when travelers cancel their flights for the following reasons.

  • Due to the accident.
  • For attending the birth of a family member’s child.
  • If the airport shuts down for 24 hours due to a storm.
  • The parent or child requires hospitalization.
  • When you or your travel companion is too sick to fly. 

JetBlue Cancels the Flight  

In any unavoidable situation, if the airline cancels the flight, they would inform the passengers in advance through mail or SMS on their registered contact details. Otherwise, at the airport, it will be announced or through onboard announcement. 

Under the JetBlue Cancellation Policy when a flight gets canceled due to bad weather, passengers get two options.

  • A complete refund of the flight.
  • Booking on the next available flight of JetBlue without charging any extra fare or charge. 

When the flight is canceled because of any reason that is beyond JetBlue’s control and the departure is not available within an hour. The airline will compensate all passengers with travel credits for future trips.

Cancellation Compensation 
Within 4 hours of the flight$50
After departure$100
Compensation for Flight Cancelled by JetBlue

Refund Policy of JetBlue Airlines

After canceling the flight tickets the refund process will start. Thus, the refund depends upon the fare type and time of booking of the passenger. As, if the flight ticket is canceled within 24 hours of booking, the airline will provide a complete refund.  

  • For refundable fares, passengers will get a complete refund in the original mode of payment. 
  • In case, the refundable fare is not canceled before departure, the amount will be credited in the form of a travel credit that will be valid for 12 months from the issue date. 
  • For non-refundable fares, a cancellation fee is applied and the remaining amount will be credited to the travel credit that can be used for future trips, valid for 12 months from the date of issuance. 

Passengers can apply for a refund through the official website.

  • Visit the official website of JetBlue.
  • Go to manage my trip feature.
  • Select the flight that travelers want to cancel.
  • After applying for cancellation, start the refund process.
  • Once, the airline approves, passengers will instantly get their refunds.

Frequently Asked Questions

How to cancel the booking on JetBlue?

Passengers can cancel their flights through the official website and by calling the airline. However, if passengers have booked tickets through a travel agency, they should contact them for cancellation. 

What is the 24-hour cancellation policy of JetBlue?

Passenger can cancel their ticket within 24 hours of booking with no cancellation fee, including non-refundable fares. Moreover, the policy applies to all tickets. However, the flight departure should be at least 7 days ahead. 

Can I cancel my flight on the same day of departure on JetBlue?

Yes, you can cancel your flight any time before departure, but a fee is charged for canceling on the same day of the scheduled departure. Travelers may have to pay $75 to cancel the flight on the same day of departure.

What happens if JetBlue cancels the flight? 

JetBlue provides two options to its passengers in case when the flight gets canceled.

  • A complete refund of the flight.
  • Booking on the next available flight of JetBlue without any extra charges. 

What is JetBlue cancellation policy insurance?

JetBlue has a policy insurance that passengers can purchase while booking flight tickets. The policy will help in avoiding cancellation fees in case of any cancellations and provide full reimbursement for their purchases.

What is the cancellation fee for blue basic fare on JetBlue?

Basic fare passengers need to pay a fee of $100 for routes, like North America, Central America, and the Caribbean, and for all other routes, JetBlue charges $200 per passenger. 

Can I cancel my JetBlue for free?

JetBlue will not charge a fee when passengers cancel their tickets within 24 hours of booking. Moreover, if there is a sudden death or medical emergency, then travelers can cancel the flight for free after providing proof. 

How long does JetBlue take to provide a refund for the ticket?

Passengers will receive an instant refund in the form of a travel credit voucher in their JetBlue account. But, for cash payment refunds travelers will have to wait for seven to twenty days. 

Check More: JetBlue Airlines Baggage Policy

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