Delta Wheelchair Assistance

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How to Get Wheelchair Assistance On Delta Airlines?

If you or someone you know needs Delta Wheelchair Assistance while traveling with this airline, then you are in luck. Delta Airlines offers multiple accommodations to ensure that all passengers can travel without any stress or hassle.

So, if you want to know more about Delta Airlines wheelchair services, then this guide is surely for you. Here we’ll discuss the types of wheelchair assistance Delta Airlines offers, how to add wheelchair assistance, tips regarding wheelchair services, and much more.

So, let’s begin by understanding the types of wheelchair assistance, Delta Airlines offers to its travelers.

Types of Wheelchair Assistance Delta Airlines Offers

Delta Airlines offers different types of wheelchairs to its passengers depending on their requirements. So, travelers can select any of the wheelchairs as per their requirements either from the My Trip feature or over a phone call. Here are the types of wheelchairs, that they will get on Delta Airlines:

Airport Wheelchair Assistance

Travelers can utilize the airport wheelchair, right after reaching the airport. Delta Airlines provides wheelchair assistants who guide passengers through the terminal, security, and to their gate. Once the flyer is at the gate, the wheelchair assistants of Delta will bring the travelers near one of the gate agents for assistance in boarding.

Passengers can request wheelchair assistance via the My Trip tool, after booking their flight. Also, they can call Delta Airlines executive at  404-209-3434 to request wheelchair assistance. When the passenger reaches the airport, they must inform the Delta agent that they need wheelchair assistance at their departure gate.

Aisle Chairs

Aisle wheelchairs are specially designed and are used to assist passengers in getting to and from the flyer’s seat while boarding and deplaning Delta flights by Delta wheelchair attendants.

Additionally, the aisle wheelchairs are not self-operable. Therefore, if the traveler requires aisle wheelchair assistance, then they must request it online via the My Trip option. Also, they can book an aisle wheelchair by calling 404-209-3434. This will help Delta Airlines to arrange the aisle wheelchair at the departure gate.

Onboard Wheelchairs

Most Delta Airlines flights have an onboard wheelchair that is specially designed to fit within the aisle of the flight and be used by travelers to and from the lavatory. The onboard wheelchairs can only be used with the flight crew member’s assistance and may not fit within the onboard lavatory. The Delta Flight attendants are trained in the operation of onboard wheelchairs and they can assist you with its use. However, they are not required to lift or carry the passengers.

However, flights with less than 50 seats are not equipped with an onboard wheelchair. To check the availability of onboard wheelchairs, flyers can call 404-209-3434.

Related: Delta Airlines Baggage Policy

Passengers can Bring Personal Wheelchairs or Assistive Device

Delta Airlines understands that the mobility device of any passenger is an extension for them, and the airline is committed to providing the best possible care for its when the passengers travel with Delta. To suit all the requirements of a passenger, Delta Airlines transports all types of personal assistive devices, such as manual and battery-powered wheelchairs, carts, scooters, and any accompanying prosthetic devices as well.

So, for a hassle-free travel experience with a personal assistive device or wheelchair, Delta Airlines recommends the following:

• Flyers should inform Delta Airlines in advance if they are bringing their wheelchair or assistive device with the help of the Fly Delta App on the ‘My Trips’ page or by calling 404 -209-3434 before arriving at the airport.
• They can also use the calculator to ensure that their assistive device or wheelchair can safely fit on board their flight. 
• In addition, they should print and complete the Mobility Device Handling form before their trip.
• Also. they should attach the Mobility Device Handling form to their wheelchair or assistive device when traveling.
• Moreover, they must remember to detach and carry any removable parts before handing over their assistive device or wheelchair at the ticket counter or the gate.

How to Request for Assistance on Delta via My Trip Tool?

Delta Airlines always ensures they deliver the best services and accessibility for passengers. So, before boarding, in the air, or at the destination and anywhere in between, the Delta Airlines attendants and agents are always ready to assist the flyers.

So, if the traveler requires any assistance, then they have two options:

• Add Wheelchair Assistance Service via the My Trip feature.
• By filling out the Accessibility Service Request Form.

Steps to Add Wheelchair Assistance via MyTrip Tool

Passengers can make wheelchair assistance requests via the My Trip tool. Here are a few simple steps that a flyer can follow to request assistance on Delta Airlines.

• Firstly, they need to visit the Delta Airlines official website.
• Next, go to the My Trip section, and log into their account.
• To log into the My Trip account they need to enter their confirmation number along with their first and last name.
• After filling out all the required details, tap on the Search option.
• A list of all their flight will open. So, they need to select the flight in which they want to add special assistance service.
• Next, select the type of assistance required such as – Wheelchair or medical devices, Blind or low vision, dead or hard of hearing.
• After that tap on the Continue option.
• Lastly, complete the reservation and confirm the request for wheelchair assistance.

Note – If the passenger requires additional services not available in the My Trip option, they can contact Delta Airlines via a call. They need to dial 404-209-3434 and share their requirements with the Delta executive.

Also, if they have more than 7 days remaining from the date of their travel, then they can fill out an Accessibility Service Request Form. The Delta experts will review their request and will contact them soon.

Steps to Fill Out the Accessibility Service Request Form

You can fill out the accessibility service request form on Delta Airlines if you need special seating, medical service or to bring a service animal. Here are a few quick steps that you can follow to fill out your Accessibility Service Request Form:

• The first step is to visit the Delta Airlines official website.
• Next, you need to go to the accessibility service request form section.
• Here, you’ll get the different details sections including:

• Name of the passenger
• Reservation details
• Contact details
• Service request details 
• Travel details
• Once you fill out all these details, submit the form and wait to get a response from the Delta executive.

Related: Delta Airlines Cancellation Policy

What You Should Know Before Checking in a Wheelchair on Delta Airlines?

There are a few steps that you must remember when you try to check in with your wheelchair. This will help you to prepare for your Delta flight accordingly and get Delta assistance for the elderly.

• You must inform Delta Airlines 48 hours in advance of your flight to provide the airline with any pointers regarding your mobility device.
• The same 48-hour duration is also applicable for a battery-operated mobility device that you’ll bring on a 60-seater Delta Aircraft.
• If your wheelchair is too large and cannot fit in the cargo compartment, then Delta Airlines will provide you with a solution to transport your device safely.
• Delta Airlines also permits you to check in advance and let the airline know the wheelchair’s dimensions to check whether it will fit in the cargo department or not.
• At the check-in gate, you’ll get the Delta Staff member facility, who will instruct you about the disassembly and reassembly of your device.
• Moreover, you need to remove all the removal parts such as the seat cushion, headrest, and joystick. And carry such items as carry-on items.
• If you have a battery-operated wheelchair that fits in the cargo department, then it will be disassembled before keeping it in the cargo compartment.
• Furthermore, you must attach a handling form with instructions to handle your mobility device.

Tips for Wheelchair Assistance

Delta Airlines offers a wide range of wheelchair assistance services to travelers with mobility needs. These services are designed to make the airport experience of the flyer more convenient. So, here are some tips that can help a passenger to make the most of wheelchair assistance services:

Request for Wheelchair Assistance Early

As you already know you must request wheelchair assistance service as soon as possible. Delta Airlines suggests that you request at least 48 hours before the scheduled departure of your flight. This will give the Delta Airlines executives time to arrange the appropriate level of assistance. They’ll ensure that everything is in place for a smooth and comfortable journey. 

Communicate Your Requirements

When you request a wheelchair assistance service on Delta Airlines, then you must ensure that you communicate your requirements with the executive. Inform them that you need assistance with boarding and disembarking the flight. Moreover, whether you need a lift, or prefer to be transferred in an electric cart. 

Arrive Early at the airport

If you are traveling with a mobility aid, then you need to arrive at the airport early. This will provide the Delta assistance team enough time to assist you from the check-in process to escort you to the gate.

Stay in Communication

If you have any queries or doubts about your wheelchair assistance service, then don’t hesitate to ask the executive for assistance. The representatives are there to help you and ensure that your journey is comfortable and stress-free.

Additional Assistance Offered by Delta Airlines

Delta Airlines offers additional assistance to its flyers at the airport, onboard their flight, when they are traveling with a caregiver, and when contacting the TSA or DOT. 

At the Airport & Onboard

The team of Delta Airlines always works hard to ensure that travelers receive excellent services, even if they need extra accessibility at the airport or on their flight.

Security Screening

Airport security screening is compulsory for all passengers, but if they prefer a pat-down screening, then they must inform a TSA agent. Delta Airlines provides private screening which is available on request. So, if the traveler takes advantage of the provided wheelchair service, then they will be escorted through the security via their attendant.

Additionally, if the passenger has a disability, medical condition, or other circumstance and wants additional assistance, then they can call TSA Cares at 855-787-2227 in advance before their trip.

Multi-Sensory Rooms

Delta Airlines has created a supportive and safe environment within the multi-sensory rooms to make travel more enjoyable for passengers with sensory sensitivities. The sensory rooms include calming sounds, colors, and activities including a small mock-up of an aircraft with seats for those flyers who want to familiarize themselves with air travel in a controlled environment in LGA. If the passenger wants access to either room, then they must look for airport customer service experts for assistance.