Last updated on March 27th, 2024 at 02:24 pm

It can be an annoying situation that can happen with any traveler who booked their flight with Etihad but the airline forgot to credit the miles in their account. Therefore, the first question that will arise is how to claim missing miles on Etihad Airways. No problem, as Etihad Airways has a solution for this. Read this blog till the end to know the procedure and conditions for claiming the missing miles.

Claim Etihad Guest Missing Miles in My Account Automatically

Etihad Airways provides two options to its flyers to make sure that their missing miles are auto-credited in their travel account.

  • The first option is to provide the membership number while making the reservation.
  • The other option is to request to update the details of the traveler at the check-in counter of the airport.

Passengers can opt for any option to get their missing miles auto-credited in their  Etihad travel account. 

Note: It is essential that the name of the flyer of Etihad Airlines matches their bookings and their account as well.

Video Guide For the Purpose of Redeem Etihad Guest Miles for Flights

Claim Missing Etihad Miles Before Flight Taken

Yes, Etihad Airways allows its travelers to claim missing miles for those flights taken up to three months before becoming a member of the Etihad Guest Program. The traveler needs to send copies of their boarding passes to the email address of  Etihad Airways, which is

If you are claiming your miles from any partner airlines then make sure that you send copies of the boarding passes along with the given detail.

  • Traveler’s Etihad Guest Membership Number
  • First and last Name of the passenger
  • Flight Number
  • Flight Origin & Destination
  • Booked cabin & Class
  • Ticket Number & PNR

Related: Etihad Airways Cancellation Policy

How To Claim Missing Miles After Becoming an Etihad Guest Member?

If you have already traveled on the flights operated by  Etihad Airways, then it is simple to claim your missing miles with Etihad Airways. Here is a quick instruction for claiming missing miles on Etihad Airways;

  • Firstly, go to the official website of Etihad Airways.
  • Now, log into your account using your valid email ID.
  • After this, tap on the ‘Claim Missing Miles’ option.
  • In the claiming missing miles section,  you need to fill in all the required details correctly. 
  • Once you fill in all the details, submit your details and soon your miles will be credited to your account.

Note– For claiming missing miles on Etihad Airways, travelers can also send copies of their boarding passes or ticket copies via email to  

Claim Missing Guest Miles On Partner Airlines Of Etihad

If you are traveling with any partner airlines of Etihad Airways, and want to claim your missing miles here are a few things which you can follow while requesting the partner airline to credit your missing miles in your travel account.

  • You need to send a copy of your boarding passes via email to the partner airline to claim your missing miles. You can send these copies to
  • While sending the email address you also need to share your details including:
  • First & Last Name of the Flyer.
  • No. of the flight.
  • Origin & Destination of the Flight.
  • Booked Class and cabin.
  • Ticket Number and Booking Reference.

Where Can I Use My Etihad Guest Missing Miles After Claiming them?

Passengers can use their missing miles after variously claiming them. Some of them are:

  • This is for booking an award flight with Etihad Airways’ partner airlines.
  • Also, for upgrading seats on the flight of Etihad Airways.
  • For booking holidays with Etihad Holidays.
  • Travelers can also use their miles for rental cars and hotel stays as well.
  • They can also go shopping at the Etihad Reward Shop. 

So, these are a few options that you can consider while redeeming your Etihad Miles. But the best way to use these miles is for booking your Etihad flights and upgrading the seats with any flight with Etihad or with any partner airlines.

Related: Etihad Airways Flight Change Policy

More Ways to Earn Etihad Guest Miles/Points

Yes, travelers can earn miles by using the co-branded credit card through the Miles feature on the GO from their Etihad Guest App. Another way to earn miles is by availing of facilities from the partner hotels and rental companies of Etihad Airways.

Etihad Airways doesn’t allow travelers to claim their missing miles up to three months before enrolling as a member of EtihadGuest. 

Frequently Asked Questions (FAQs)

What is the solution if my missing miles request on Etihad gets rejected?

You can contact the airline representative of Etihad Airways if your request for missing miles is rejected. The airline executive will credit your missing miles if you are eligible to claim miles.

Is it possible to claim Delta miles for the flights on a partner Airline?

Yes, Etihad Airlines has made partnerships with various airlines including Air New Zealand, Air Serbia, Air Europa, Gulf Air, Korean Air, etc. So you can claim your missing miles if you travel with any partner airline with Etihad Airways.

How do I claim missing miles on Etihad?

You can claim your missing miles by logging into your account on the Etihad Airways website. You need to fill in all the required details in the ‘claim missing miles’ section. Your missing miles will be credited soon to your travel account.

Can I claim the missing miles on Etihad if  I’ve earned them in the past?

As per Etihad Airways policy, travelers can claim their missing miles for up to 6 months from the last transaction. So, make sure that you claim your miles within this time duration.

Can I claim the missing miles for flights that I took several years ago?

The passengers can claim their missing miles up to three months before the date of their enrolment and up to six months after their travel date.

What are the documents required for making a request for missing miles on Etihad Airways?

Passengers need to send copies of their boarding passes along with their flight and personal details via email. After all the verifications their missing miles will be credited to their particular travel account.

Will my missing miles expire if I am a member of Etihad Guest Platinum?

No, if you are a member of Etihad Guest Platinum then your miles will not be expired. However, all the Etihad Guest Gold, Silver, and Bronze must redeem their missing miles within 18 months from the last month’s transaction made by them.

What can I do if I am not eligible to claim Etihad’s missing miles?

As per the terms and conditions of Etihad Airways, if you are not eligible for earning Etihad miles then you can’t claim them. So, if you request missing miles it will be rejected.

Where can I use my missing miles after claiming them?

You can use your missing miles after claiming them in multiple ways such as for upgrading your flight seat, shopping at the Etihad award shop, etc.

What is Etihad’s email address for sending the request for the missing miles claim?

Travelers can send the request for claiming their missing miles to Etihad Airways email address- And soon their missing miles will be credited to their account.

More on Etihad Airways at Mytrippolicy:
Etihad Airways Baggage Policy