Last updated on December 5th, 2023 at 09:32 am

Air Canada strives to provide its customers with the highest quality service.  If your Air Canada, Air Canada Rouge, or Air Canada Express flight was canceled or delayed, or you were denied boarding, the airline is there to help & rebook your flight.

Read this blog carefully to resolve all your doubts regarding Air Canada Rebook Flight.

Do you need help with Air Canada Rebooking?

If Air Canada canceled and rebooked your flight and you want to make a change, you have a few options:

Go Online

  • Other flight options are available at
  • You can rebook a different flight for free within five days of your scheduled departure date.

Alternatively, You May Just Contact Us & Let Us Deal with the Hassle of Rebooking.

Contact Rebooking Helpline

Call customer service, and they will gladly assist you.

Request A Refund

When the airline does not rebook you on a flight departing or arriving within three hours of your initial departure or arrival time, or if it adds a linkage to your itinerary, you can request a refund. For additional information, visit

Scenarios – Air Canada Rebook Flight

There are three scenarios possible when Air Canada Rebook Flightcomes into the picture. Let’s have a look.

  1. Delayed flight
  2. Canceled Flight
  3. Denied Boarding

Let’s read about these three scenarios in detail.

Air Canada Rebook Flight – How To Rebook?

Air Canada rebooked the flights for the passengers in the circumstances we just outlined. However, if the airline fails to rebook you or rebooking doesn’t coincide with your plans, you should contact customer service for the best advice. They are happy to help you with your questions and problems.

On the other hand, connect with us, and we’ll process your request.

Related: Rebook Cancelled Flight – Air Canada

Air Canada Rebook Flight – Terms & Conditions

There are three possible aspects: delay in the flight, cancellation, and denied boarding when you need to rebook or an airline rebooks your flight. Please read the terms and conditions below:

  • If you submit your contact information, the airline will endeavor to rebook you if your flight is delayed, canceled, or denied boarding.
  • You can also speak with an Air Canada person at the gate or the customer service desk if you are already at the airport and have additional inquiries.
  • As required by the Air Passenger Protection Regulations, the airline will try to rebook you on the following Air Canada, Air Canada Rouge, or Air Canada Express flights, preferably with one of their partner airlines first.
  • External websites that might not adhere to accessibility standards.
  • Please speak with an Air Canada person at the gate or customer care counter if you are already at the airport or call customer support so they can look into other options if the rebooking arrangement Air Canada provided does not meet your needs.
  • Alternatively, you can ask for a refund if there is a delay in the flight by 3 hours since it is within their control or necessary for safety. Alternatively, they can return you to your point of origin if your travel is no longer necessary. However, they aren’t able to accommodate your needs.
  • Under the Air Passenger Protection Regulations, you are eligible for $400 in compensation if the flight disruption was the airline’s fault.
  • For delays of 3 hours or more before departure due to reasons beyond their control, you may request a refund of the unused portion of your booked flight ticket.
  • If you booked your flight directly through Air Canada, go to Manage My Booking to modify or cancel your reservation.
  • Please contact your travel provider directly if you made your reservation through a travel agent or any online travel provider.
  • The airline cannot modify your booking because each partner has a different booking system.
  • Please check their website for contact information if you made your reservation through Air Canada Vacations.

To enjoy extra booking flexibility, we recommend Air Canada Flexible Booking.

Meals & Accommodation – Air Canada Rebook Flight

Eligibility –

If you meet the requirements below and your travel plans are not further delayed due to the flight disruption due to circumstances beyond control, including those necessary for safety, you are eligible for meals.

  • You are informed less than 12 hours before departure.
  • You have missed your scheduled departure time by two hours.


  • Food and drink in appropriate portions.
  • Electronic means of communication, for example – free Wi-Fi.
  • Subject to availability and within a reasonable distance from the airport, a hotel or comparable lodging will be offered if you must spend the night because of other travel arrangements. You will also receive transportation to the hotel or equivalent accommodation and back to the airport.


Please ask an Air Canada staff at the gate or the customer service counter for assistance.

If you need to stay the night owing to alternate flight arrangements, they will be able to give you meal coupons or further information on how to go about booking a hotel room.

Compensation Eligibility – Air Canada Rebook Flight

For Cancelled Flight

  • Between March 13 and June 30, 2020, you are eligible to receive compensation if your cancellation delayed your arrival by more than three hours.
  • You arrived at your destination, and a final assessment was made.
  • Please be aware that the cause for the cancellation may change and may not be the same as what you were informed of, owing to other events or reasons.
  • You can submit your claim.
  • External websites that might not adhere to accessibility standards.
  • You could submit your claim for review.

Delayed Flights

  • Between March 13 and June 30, 2020, you can receive compensation if you are more than three hours late at your final destination.
  • If they informed you of the disruption 14 days or less in advance, the most important contributing cause was found to be under their control and unrelated to safety.
  • It should be noted that the cause of your arrival delay may change from the reasons for a departure delay you were previously informed of due to other events or variables that may have impacted your journey between your departure and your arrival.
  • You could submit your claim for review.

For more information about your passenger rights, refer official website.

Frequently Asked Questions

Other conditions that allow passengers to change their flight for free under Air Canada's change policy are as follows:

  • If passengers have been denied boarding.
  • If there is an involuntary cancellation, the passenger is notified within seven days of departure.
  • Delays of three hours or more on a flight.

  • First, passengers must go to the Air Canada booking portal and choose Manage Booking.
  • Next, fill in the necessary flight booking information - booking reference number and passenger’s last name.
  • Then, follow the on-screen prompts on the next page to complete the online Air Canada flight change request.
  • Please remember that passengers and the Air Canada change flight fee are responsible for any fare difference.